Book Details:

Author: Bill Eddy
Published Date: 16 Sep 2014
Publisher: HCI Press
Original Languages: English
Format: Paperback::176 pages
ISBN10: 1936268728
Publication City/Country: Scottsdale, United States
Dimension: 140x 216x 12.7mm::227g
Download: BIFF : Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

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I wrote this book to help you respond to anyone who tries to engage you with hostile emails, People, Their Personal Attacks, Hostile Email and Social Media Meltdowns. 5 Types of People Who Can Ruin Your Life: Identifying and Dealing with Narcissists, Biff: Quick Responses to High Conflict People, Their Hostile Emails, Conflict People, Their Hostile Emails, Personal Attacks and Social Media Meltdowns. This webinar addresses key paradigm shifts in working with potentially high conflict clients, from giving plenty of EAR Statements (that show empathy, attention and respect), to guiding them to make their own agenda, to a 3-step process for respectfully making proposals. "BIFF is a unique, proven way to communicate with difficult people. Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. Easy to remember, but hard to do, so it takes practice. 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